TBR: Customers the Most Satisfied with Lenovo Laptops

Lenovo published this week that it has outperformed top competitors in customer satisfaction with PC hardware quality, reliability and product design features, according to the Technology Business Research (TBR) 2Q 2006.

TBR highlighted in its “Corporate IT Buying Behavior and Customer Satisfaction Study: Notebooks” report Lenovo’s significantly lower laptops PC failure rates than industry averages. The use of Active Protection System, an air-bag like mechanism that protects the hard drive, is found to reduce hard drive failures by 30% as compared to other systems, the reports says. Also it’s highlighted that Lenovo’s customer complaint management was identified as a strong differentiator for its proactive approach to remediate customers’ technology-related concerns, Lenovo published based on the TBR’s research.

TBR’s report commended Lenovo PCs for several industry-firsts including a magnesium roll-cage to improve system rigidity, ultra slim 9.5 mm optical drives, an integrated security chip and a preloaded one-button data backup and recovery solution, Lenovo published based on TBR’s research.

The report includes data from January 2006 - June 2006. The audience is comprised of large U.S. enterprises that plan to purchase at least 100 notebook systems in the next year. Lenovo, Dell, HP, Toshiba and Gateway are included in the study.

Lenovo News - Lenovo Ranked No. 1 for Notebook Customer Satisfaction