http://laptoping.com/lenovo-ideapad-s10-review.html Notebooks, Tablets, UMPCs, Laptop-Like Devices - News, Reviews, Deals Sat, 21 Nov 2009 21:18:17 +0000 http://wordpress.org/?v=1.5.2 http://laptoping.com/lenovo-ideapad-s10-review.html#comment-403896 Sat, 07 Feb 2009 15:51:56 +0000 http://laptoping.com/lenovo-ideapad-s10-review.html#comment-403896 I cannot speak to the quality of Lenovo's laptops, but I can say that their customer service is a JOKE. I placed an order for a ThinkPad only to find out it wouldn't be ready for 1 month. I've been trying to cancel the order for 2 weeks and am having the most trouble. I had to cancel it twice (apparently the first person didn't finish the cancellation), and they have been holding $1500 from my credit card this entire time. Your first point of contact is always India, and after holding for however long it takes to get there, you have to wait again while they transfer you back to the US for someone who can actually do something. I could not imagine myself living with this customer service for the life of my laptop. You should think about it, too. After canceling, I ordered a MacBook and had it within 5 days. I have never been a mac person, but that company has got their s$%t together. It speaks volumes. I cannot speak to the quality of Lenovo’s laptops, but I can say that their customer service is a JOKE. I placed an order for a ThinkPad only to find out it wouldn’t be ready for 1 month. I’ve been trying to cancel the order for 2 weeks and am having the most trouble. I had to cancel it twice (apparently the first person didn’t finish the cancellation), and they have been holding $1500 from my credit card this entire time. Your first point of contact is always India, and after holding for however long it takes to get there, you have to wait again while they transfer you back to the US for someone who can actually do something. I could not imagine myself living with this customer service for the life of my laptop. You should think about it, too. After canceling, I ordered a MacBook and had it within 5 days. I have never been a mac person, but that company has got their s$%t together. It speaks volumes.

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